Privacy Policy

Unwind Camping Limited

Effective Date: 17.03.25

1. Introduction

Unwind Camping Limited (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, book a stay, or interact with our services.

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

2.1 Information You Provide to Us

• Booking Information: Name, email address, phone number, billing address, payment details, and any special requests.

• Account Information: If you create an account with us, we collect login credentials and preferences.

• Communication Data: Information you provide when you contact us via email, phone, or social media.

2.2 Information We Collect Automatically

When you visit our website or use our services, we may collect:

• Device Information: IP address, browser type, operating system, and device identifiers.

• Usage Data: Pages visited, time spent on our website, booking preferences, and interactions with our content.

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze website performance.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process bookings and manage your stay.

• To communicate with you, including sending booking confirmations, reminders, and customer service responses.

• To personalize your experience, offering relevant services and promotions.

• To improve our website and services, analyzing customer behavior and feedback.

• To ensure security and prevent fraud by verifying transactions and monitoring for suspicious activity.

• To comply with legal obligations and enforce our terms of service.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment Processors: To process your transactions securely.

• Service Providers: Third-party vendors who assist in managing bookings, marketing, or IT services.

• Legal Authorities: When required by law or to protect our legal rights.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, update, or delete your personal data.

• Withdraw consent for certain data processing activities.

• Opt-out of marketing communications at any time.

To exercise these rights, please contact us at [insert contact email].

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings.

8. Security Measures

We implement appropriate security measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Unwind Camping Limited

Email: info@unwindcamping.co.uk

Website: www.unwindcamping.co.uk

By using our services, you acknowledge that you have read and understood this Privacy Policy.